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How we can help your client

The Carers Information Service provides information, advice and support to carers looking after someone due to illness, disability or old age in Croydon. Carers are welcome to contact us directly on 020 8649 9339, option 1, or you can refer carers directly to us with their consent.

Make a referral

To make a referral to the Carers Information Service, please fill in our referral form, stating clearly which services your client would welcome. For carer's assessments, please send the form to, for the Carers Respite Service, please send the form to and for information and advice, please send the form to Our referral form has been updated for 2020. Please do not use previous versions of our form to refer.

Information for GPs

Visit our dedicated GPs section.

Carer's Assessments

A Carer’s Assessment is an assessment of a carer's needs related to their caring role, including physical and mental health, financial situation, relationships and willingness to provide unpaid care.

For carers living in the London Borough of Croydon, Croydon Council is responsible for Carer’s Assessments. Croydon Council has commissioned Carer’s Assessments for adult carers of an adult (aged 18 or older) resident in Croydon to the Carers Information Service.

To request a Carer’s Assessment for a client, download and fill in our professional referral form (opens as PDF), tick the box stating that the client requires a Carer’s Assessment, then email the completed form to Please ensure you have the carer’s consent to pass on their personal details before making a referral.

Resources for professionals

There are about 6.5 million carers in the UK today, with an estimated over 33,000 living in Croydon. Many people who have a caring role do not recognise that they are carers and as such never realise what support is available to them. To reach out to more carers using your service, we produce a series of A4 posters for health and social care professionals about the Carers' Information Service and what we are able to offer carers: download the series (opens as single PDF). Alternatively, you can ask for paper copies by contacting us.

We also produce a series of factsheets for carers and professionals about information, advice and support for carers available in Croydon.

Join our mailing list

Join our email mailing list for the latest information on local support, news and events for carers in the borough.

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Carers Support Centre

Open weekdays 10am -1 pm, feel free to drop in for advice or support with any issues related to caring.
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