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Carers Emergency Plan

When you are caring for someone, is a good idea to put together an emergency plan in case something happens and you are temporarily unable to provide care. To create your emergency plan, you will need to know:

  • Name, address and any other contact details of the person you care for.
  • Emergency contact details of people who can provide replacement care.
  • Any medication the person is taking.
  • Any ongoing treatment they need.
  • Their support, mobility and communication needs.

The Carers Information Service has a template emergency plan you can use: Carers Emergency Plan.

You can also download our Carers Emergency Plan Guidance, with tips on how to put your plan together and ideas to help you prepare for emergencies. For help inserting photos, download the instructions.

If you would like more support filling in your emergency plan, contact our helpline on 020 8649 9339, option 1 or email email hidden; JavaScript is required.

carers emergency card image

Carer Emergency Card

To give you greater peace of mind, the Carers Information Service offers Carers Emergency Cards to carers in Croydon. The card identifies you as a carer and provides emergency contact details. Contact us for a card or download a card.

More tips to help you prepare for emergencies

  • Keep a list of emergency contacts in an easily accessible place, such as stuck to the fridge.
  • Put an In Case of Emergency (ICE) contact into any mobile phones.
  • Tell your employer you are a carer, in case you need any unexpected time off to deal with emergencies affecting the person you care for.
  • Get Message in a Bottle. Bottles are available for free from the Carers Support Centre.
  • Register for emergency short-term replacement care with Croycare, run by Croydon Council. Call 020 8654 7166 (CarelinePlus) or email email hidden; JavaScript is required to register.
  • Ask for a Carer’s Assessment.
  • Make the home safe and secure.
  • Watch out for scams and bogus traders.

Useful Contacts

In a case of emergency, ring 999. There are also some specific useful contacts for carers in certain urgent situations. Please be aware that these websites are linked to for information purposes and are not necessarily recommended by the Carers Information Service:

Croydon Council: 020 8726 6000

If you have any urgent concerns which need an immediate response at night or on the weekend, please contact the Emergency Duty Team, Mon-Fri, 5pm to 9am. Weekends and bank holidays, 24 hours.

Croydon Child Protection - Single Point of Contact: 020 8255 2888 (Mon-Fri, 9am - 5pm), 020 8726 6400 (out of hours).

If you believe a child is experiencing or at risk of any type of abuse, report your concerns to the Croydon Child Protection Single Point of Contact. You can also make a report online: Report a concern about a child | Croydon Council

Croydon Council’s Adult Abuse Reporting Line: 020 8726 6500

Open Mon-Fri, 8.30am-5pm. If you believe a vulnerable adult is experiencing or at risk of any type of abuse, report your concerns to the Croydon Council Adult Abuse Reporting Line. You can also make a report online: Safeguarding adults form | Croydon Council

Croydon Police Station: 101
Non-Emergency Crime and Incident Reporting Line. You can report any non-emergency crime or incident to your local police station. Find Croydon Police Station at 71 Park Lane, Croydon CR9 1PB.

National Domestic Violence Helpline: 0808 2000 247
The helpline can give support, help and information over the telephone 24 hours a day.

FJC: 020 8688 0100

Open Monday, Wednesday, Friday - 9am to 5pm. Tuesday and Thursday - 8am to 7pm. Croydon service offering support, comfort and understanding to domestic abuse victims and their families - along with easy access to essential services. Formerly known as Family Justice Centre.

NHS Urgent Non-Emergency Care: 111

24-hour advice line for non-emergency medical advice, including out of hours.

Samaritans: 116 123
National listening helpline, open 24 hours. Call free for confidential support, whatever you're going through.

SLaM Mental Health Helpline: 0800 731 2864
24 hour freephone helpline for people in Lambeth, Southwark, Lewisham and Croydon going through a mental health crisis and those who care for them.

British Transport Police: 0800 40 50 40, or text 61016

Police force for British rail transport networks.

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