Getting help in an emergency

image of carers emergency card

Carers Emergency Card

Carers are often concerned about what will happen to the person they care for if they are suddenly unable to provide care. To give you peace of mind, the Carers' Information Service offers Carers Emergency Cards to carers in Croydon. The card identifies you as a carer and provides contact details for people who will be able to support the person you care for in an emergency. Cards can be picked up for free at the Carers Support Centre

Contacts for emergencies

In a case of emergency, ring 999. There are also some specific useful contacts for carers in certain emergency or urgent situations. Please be aware that these websites are linked to for information purposes only and are not necessarily recommended by the Carers' Information Service:

Croydon 24 Emergency Line
020 8726 6000 (24 hr)
24 hour emergency line for Croydon Council.

Croydon Child Protection Line
020 8726 6400 (24 hr)
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Concerns about child abuse or neglect should be reported to Croydon Council Children’s Services. You can report concerns online or by phone.  

Croydon Council’s Adult Abuse Reporting Line
020 8726 6500 
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Anyone who witnesses, hears of or learns of an abusive or potentially abusive situation in relation to an adult at risk should call and report it to the adult abuse reporting line or report it online. 

Croydon Police Station
101 (Non-Emergency Crime and Incident Reporting Line)
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You can report any non-emergency crime or incident to your local police station. Find Croydon Police Station at 71 Park Lane, Croydon CR9 1PB. Always call 999 in an emergency. 

National Domestic Violence Helpline (24 Hour)
0808 2000 247
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The helpline can give support, help and information over the telephone 24 hours a day.

NHS Urgent Non-Emergency Care
111
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24-hour advice line for non-emergency medical advice, including out of hours. In an emergency, call 999.

Samaritans
116 123
jo@samaritans.org 
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National listening helpline - call free for confidential support about anything that’s bothering you.   

South London and Maudsley NHS Foundation Trust (SLaM)
0800 731 2864 (Mental Health Helpline)
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24 hour freephone helpline for people in Lambeth, Southwark, Lewisham and Croydon going through a mental health crisis and those who care for them. 

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Carers Support Centre

Open weekdays 10am - 4pm, feel free to drop in for advice or support with any issues related to caring.
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