Carer's Assessments in Croydon

Please note that we are only offering telephone assessments at this time - see our coronavirus page for updates.

The following information answers frequently asked questions about Carer's Assessments in Croydon. You can also download these as a PDF: Carers Information Service Carer's Assessments

If your query isn't answered here, or you would like further information, please call our Carer's Assessment line on 020 8663 5664 or email

What is a Carer’s Assessment?

A Carer’s Assessment is an assessment of your needs as a carer. The assessment looks at how caring affects your life, such as your physical, mental and emotional health, and whether you are willing or able to continue caring.

If you care for someone in the London Borough of Croydon, Croydon Council is responsible for your Carer’s Assessment. Croydon Council has commissioned Carer’s Assessments for adult carers of an adult (aged 18 or older) resident in Croydon to the Carers Information Service.

Who can have a Carer’s Assessment?

A carer who appears to need support is entitled to a Carer’s Assessment.

What is the point of having a Carer’s Assessment? What will I get out of it?

A Carer’s Assessment is a way of recording the impact caring has on your life and exploring your support options. If you meet the eligibility criteria, you may be entitled to support from Croydon Council to meet your assessed eligible needs. For more information on the eligibility criteria, see the ‘How do I prepare for my Carer’s Assessment?’ question.

How do I request a Carer’s Assessment?

To request a Carer’s Assessment, call 020 8663 5664 or email

I am a professional supporting a carer. How do I refer a carer for an assessment?

To request a Carer’s Assessment for a client, download and fill in our professional referral form (opens as PDF), tick the box stating that the client requires a Carer’s Assessment, then email the completed form to Please ensure you have the carer’s consent to pass on their personal details before making a referral.

How do I get support with my Carer's Assessment?

You may be able to get a Care Act advocate to help you with your Carer's Assessment. An advocate will speak up on your behalf.

You can have an advocate if you would have substantial difficulty in fully taking part in your assessment, and you have no one else who can speak up on your behalf. Substantial difficulty means you would struggle to understand information, remember information, use that information to make choices and/or communicate your wishes.

Care Act advocacy in Croydon is provided by an organisation called Advocacy for All. You will need to ask a professional to refer you. If you think you might need an advocate, let our Assessment Workers know when you ask for an assessment.

What happens during a Carer’s Assessment?

If you request an assessment, we will contact you to arrange an appointment. Your Carer’s Assessment will take place at the Carers Support Centre, or over the phone if you prefer. The assessment will take up to two hours. If you have accessibility needs, please contact us.

Your assessor will ask you questions about your caring role, how caring affects you, your goals and what would help you reach those goals. The assessor will use your responses to see if you meet the eligibility criteria for further support. You may also be given information and advice during the assessment to support you in your caring role.

How do I prepare for my Carer’s Assessment?

The Carer’s Assessment will look at the following three questions:

  • Are your needs the result of you providing necessary care?
  • Does your caring role have an effect on you?
  • Is there, or is there likely to be, a significant impact on your wellbeing as a result of caring?

When measuring the effect caring has on you, your assessor will ask you how caring impacts the following areas of your life:

  • Your feelings and choices about caring. Your physical and mental health and wellbeing.
  • Any caring responsibilities you have for a child or another adult.
  • Your housing situation and home environment.
  • Meeting your basic needs e.g. eating, drinking, etc.
  • Your personal relationships.
  • Taking part in work, education or training.
  • Getting out and about in the community.
  • Taking part in leisure activities you enjoy.
  • Money and finances.
  • What would happen in an emergency.

Before attending your Carer’s Assessment, it may be helpful to jot down a few thoughts about how caring affects you in these areas and bring them to your assessment. You may like to keep a diary of the needs of the person you care for and your caring responsibilities. Try to include everything, no matter how small it may seem.

What happens after my Carer’s Assessment?

Once the assessment has been completed, you will have an opportunity to check it for accuracy. Once you have checked your assessment, with your consent it will be submitted to Croydon Council’s Adult Social Care department. If you require further support from Croydon Council as a result of the Carer’s Assessment, you may receive a Carer’s Personal Budget.

Will the person I care for receive extra support from my Carer’s Assessment?

The Carer’s Assessment is about your needs as a carer. If the person you care for needs extra support, they will need to request a Needs Assessment from Croydon Council Adult Social Care Team. To request a Needs Assessment, call 020 8726 6500, email or make a referral online.

Do I have to pay?

Your Carer’s Assessment is free of charge and any support provided to you as a result of your Carer’s Assessment is also not chargeable. However, if the person you care for receives a support service, they will be charged for that service. For example, if you are offered respite, the person you care for may be assessed by Croydon Council for their ability to pay for replacement care to give you a break.

I had a Carer’s Assessment last year. Can I have another one?

You can ask for a review of your previous assessment once 12 months or more have passed since the date of your original Carer’s Assessment. You can ask for a review before this if your caring situation or circumstances have changed significantly.

I live in Croydon but the person I care for lives in another borough. Who does my Carer’s Assessment?

The local authority of the person you care for is responsible for your Carer’s Assessment. For example, if you live in Croydon but the person you care for lives in Sutton, the London Borough of Sutton would provide you with a Carer’s Assessment.

I care for a disabled child or young person. Can I have a Carer’s Assessment?

If your child is assessed by Croydon Council as a ‘child in need’, your child’s assessment should also consider your needs as a family. If you are a parent carer and feel your needs have not been taken into consideration during your child's assessment, you can also request a parent carer needs assessment under the Children and Families Act 2014. This is separate to your child's assessment. To request a parent carer needs assessment in Croydon, contact the Croydon Council 0-25 SEND Team on 020 8726 6400.

I am a young carer (under 18). Can I have a Carer’s Assessment?

If you are a young carer looking after a Croydon resident who needs support due to illness, disability or old age, then you can receive a Young Carer’s Assessment from the Off the Record Young Carers Service. The assessment will let you know what kind of help is available to young carers and what activities are happening. It will also look at what further support would be helpful for you. To contact the service, call 020 8649 9339, option 2 or email

I don’t want a full Carer’s Assessment but I still need more help. How do I get support?

If you need further help but do not wish to receive a full Carer’s Assessment, you can have a proportionate Carer’s Assessment. This will look at your current caring situation and offer you information, advice and support that is relevant to your needs. To request a proportionate assessment, call 020 8663 5664 (direct line), email or drop in to the Carers Support Centre.

How do I give feedback/make a complaint?

We welcome comments, both positive and negative, from people who have used our service to help us improve our support for carers. If you would like to provide feedback on your Carer’s Assessment or have concerns about the service, please call 020 8663 5664 (direct line), email or speak to your assessor in person.

If you are unhappy doing this, or this does not resolve the issue, please contact the Carers Information Service Manager.

If you have not been able to resolve your complaint informally, you can make a formal complaint to the Carers Information Service. See the Comments and Complaints section on our website for more information on making a formal complaint.

Further sources of help

Carers UK has a handy guide for carers with more detailed information on your Carer's Assessment: Assessments and the Care Act

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